Our brokers are our partners and we view their partnership as the most important asset to our business and we are equally as invested in their growth and prosperity, as such, the majority of our services attract zero cost to the broker and timeous commission payments. This allows our broker-partners to effectively manage their cash flows.
What We Do
- Quotes in 24 hours.
- Personalised policy schedules and wordings in electronic format.
- Processing and finalising policy endorsements within 24 business hours of receiving the instruction.
- Daily claims processing and follow ups with detailed reports to the broker on a weekly basis.
- Emergency and Roadside Assistance after hours including including claims processing Service Level Agreements (SLA’s) with Brokers.
- We can add value to any short term insurance practice, no matter how big or small.
- Although it is important in our industry to place growth high on list of priorities, our core value of fast efficient service with integrity will never be compromised.
- A single point of call for any queries on your books placed with us.
- We treat each of our independent brokers as valued partners and make ourselves available to assist with your business’s needs.
- Regular and relevant training on our outsourced systems we utilise, its enhancements and feature.
- Regular compliance updates in the regulatory landscape.
- TCF – we ensure that customers are treated fairly at all times through innovative design, efficient processes and experienced staff.
- Provide peace of mind that personal information housed on our systems is protected.
- We take information security seriously and have committed to comply with the Protection of Personal Information Act.
